Refund Policy
Refund Policy
At Sablethread, we want every customer to feel confident when purchasing our handcrafted ceramic collections. This Refund Policy explains when refunds may be issued, how requests are handled, and what customers can expect during the refund process.
Because each ceramic piece is carefully crafted with unique finishes, we evaluate every refund request individually to provide a fair and thoughtful solution.
Refund Process Overview
Submit Request
Contact our support team with your order information and refund reason.
Review Request
Our team reviews the order details and evaluates the situation.
Approval
Approved refunds will be confirmed with further instructions.
Refund Issued
Refunds are returned through the original payment method.
Refund Eligibility
Refund requests may be considered under the following circumstances:
- The item arrives damaged during shipping.
- The wrong product was received.
- The item has a verified quality issue.
- The order qualifies under our return conditions.
Important Handmade Product Notice
Our ceramic products are individually crafted. Natural variations in glaze colors, textures, shapes, and surface patterns are expected characteristics of handmade ceramics and are not considered defects.
Damaged Items
We carefully package every ceramic item before shipment. However, unexpected damage may occasionally occur during transportation.
If your item arrives damaged, please contact us with:
- Your order number.
- Photos of the damaged product.
- Photos of the packaging condition.
- A brief description of the issue.
Our team will review the information and provide an appropriate solution.
Non-Refundable Situations
- Damage caused by improper use or handling.
- Products altered after delivery.
- Normal handmade variations in glaze or texture.
- Requests submitted outside the applicable timeframe.
Refund Processing Time
Once a refund is approved, processing time depends on your original payment provider. Most refunds appear after the payment processor completes the transaction.
Please note that banks and payment services may require additional processing time.
Customer Support
Need help with a refund request? Our team is available to assist with order questions and product concerns.
Email:
support@sablethread.store
Refund Status Information
Pending Review
Your request has been received and is being reviewed by our customer service team.
Approved
Your refund has been confirmed and will be processed through your original payment method.
Completed
Your payment provider has completed the refund transaction.
Need Assistance?
If you have questions about refunds, returns, or your order, please contact Sablethread customer support.
Email: support@sablethread.store
Website: sablethread.store
