Returns & Refunds
Returns & Refunds
At Sablethread, we want every customer to enjoy a beautiful shopping experience. Because our ceramic collections are carefully handcrafted, we provide a clear return and refund process while respecting the unique nature of handmade products.
This policy explains return eligibility, damaged items, refund procedures, and important information about handcrafted ceramic products.
Return Process
Contact Us
Please contact our support team within the required return period and provide your order number along with details about your request.
Review Request
Our team will review your request and provide instructions if your return meets the requirements outlined in this policy.
Refund Processing
Once the returned item has been received and inspected, approved refunds will be processed through the original payment method.
Return Eligibility
Items may be eligible for return if they meet the following conditions:
- The return request is submitted within the applicable return period.
- The product is unused and remains in its original condition.
- The item includes original packaging and accessories.
- The product has not been damaged through customer handling.
Please contact us before sending any return. Unauthorized returns may not be accepted.
Handmade Product Notice
Our ceramic products are individually crafted pieces. Due to the handmade process, slight differences in glaze patterns, colors, textures, and shapes are natural characteristics of artisan ceramics.
These variations are not considered defects and are part of the unique beauty of handmade products.
Damaged or Incorrect Items
We carefully package each ceramic item before shipment. However, if your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.
- Please provide your order number.
- Include clear photos showing the item condition and packaging.
- Our team will review the situation and provide the best possible solution.
Refund Information
Approved refunds will be issued to the original payment method used during checkout.
- Processing times may vary depending on your payment provider.
- Shipping fees may not be refundable unless required by applicable regulations.
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Once an order has entered preparation, production, or shipping, cancellation may no longer be available.
Contact Our Support Team
Need Assistance?
If you have questions about returns, refunds, or your order, our customer service team is ready to help.
Email: support@sablethread.store
Website: sablethread.store
