Shipping policy
Shipping Policy
At Sablethread, every ceramic piece is carefully prepared and packaged with attention to detail before shipment. Because our collections feature handmade ceramics with unique finishes, we take extra care during the preparation process to ensure your order arrives safely and beautifully presented.
Processing Time
All orders require preparation time before shipment. Our team carefully inspects each item, completes quality checks, and securely packages your ceramic products to reduce the risk of damage during transportation.
- Standard processing time: 3–7 business days
- Handmade or made-to-order pieces may require additional preparation time
- Orders are processed Monday through Friday, excluding holidays
- You will receive a confirmation email once your order has been shipped
Please note that handmade ceramic products may require additional handling time due to their delicate craftsmanship and individual finishing process.
Shipping Methods & Delivery Time
Standard Shipping
Delivery times vary depending on your location and shipping carrier. Estimated delivery times will be provided after your order has been dispatched.
- Tracking information provided after shipment
- Delivery updates available through the carrier
- Transit times may vary during peak seasons
International Shipping
We proudly ship our ceramic collections to customers worldwide. International delivery times depend on destination country, customs processing, and local delivery services.
- International tracking available when provided by the carrier
- Customs processing may affect delivery speed
- Customers are responsible for any applicable local duties or taxes
Packaging & Product Protection
Ceramic products require careful protection during transportation. Each item is wrapped securely with protective materials and placed in suitable packaging designed to minimize movement and prevent damage.
Before shipping, every product goes through a quality inspection process to ensure it meets our standards. If your package arrives damaged, please contact us immediately with photos of the packaging and product condition.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking information. You can use this information to follow your package progress.
Please allow a short period for tracking updates to appear after shipment. Sometimes carriers need additional time to update tracking information after the package enters transit.
Customs, Duties & Taxes
International orders may be subject to customs fees, import taxes, or local charges depending on your country's regulations. These fees are determined by local authorities and are the responsibility of the customer.
Sablethread is not responsible for delays caused by customs inspections or procedures outside of our control. We recommend checking your local import regulations before placing an international order.
Lost, Delayed, or Damaged Packages
Delayed Packages
Shipping delays may occasionally occur due to weather conditions, carrier delays, customs processing, or high-volume periods. We appreciate your patience while your package is in transit.
Damaged Items
If your item arrives damaged, please contact us within a reasonable time after delivery. Include your order number and clear photos so our team can assist you quickly.
Order Changes & Address Updates
Please carefully check your shipping address before completing your purchase. If you need to update your address, contact us as soon as possible.
Once an order has been shipped, we are unable to change the delivery address or redirect the package.
Need Help?
If you have any questions regarding your order, shipping status, or product information, our customer support team is happy to assist you.
Email: support@sablethread.store
